4.6 279 reviews
New here? Take 10% off your first order
Premium furniture, mattresses & décor delivered to your door
Buy now, pay later from 0% APR
Customer Service
Brand Partners

Shipping policy

Shipping and Delivery Policy

Last updated: September 29, 2026

House of Zazla works with suppliers and fulfillment partners to deliver your purchases. All products ship from US warehouses. We remain your point of contact for order questions and delivery assistance, regardless of which supplier or carrier fulfills your order.

Where we ship

We ship to the 48 contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, US territories, international destinations, PO boxes, or military addresses, including APO, FPO, and DPO addresses. Any product-specific delivery restrictions will be disclosed before purchase.

Standard shipping charges

Most parcel products ship free. All standard freight deliveries are free and include curbside delivery only.

Designated paid-parcel products carry one $6.95 standard shipping charge per entire order. The charge is identified on the product page and at checkout. It applies only once, regardless of the number of paid-shipping products, suppliers, fulfillment locations, or separate shipments.

An order containing only free-shipping products has no standard shipping charge. An order containing one or more designated paid-parcel products costs $6.95 for standard shipping, even when combined with free-shipping parcel or freight products. There is no order-value threshold for these rates.

Any optional delivery upgrade offered for a product will be described and priced before you select it. We will not add undisclosed shipping charges to an accepted order without your agreement.

Processing and estimated delivery

Order processing takes approximately 1–2 business days before carrier pickup. Transit begins after carrier pickup.

  • Parcel transit: approximately 4–7 business days. Total estimated delivery, including processing: 5–9 business days after ordering.

  • Freight transit: approximately 7–19 business days, including normal appointment scheduling where required. Total estimated delivery, including processing: 8–21 business days after ordering.

Business days are Monday through Friday, excluding holidays. These are estimates, not guaranteed arrival dates. Any different product-specific estimate will be disclosed on the product page before purchase. Weather, carrier disruptions, holidays, and delivery-access issues may affect timing.

If you need an item by a specific date, contact us before ordering with the product name and delivery ZIP code.

Freight delivery

Standard freight service is curbside only. It does not include indoor placement, carrying items upstairs, assembly, or packaging removal.

Some freight deliveries require an appointment. The carrier or delivery partner will contact you to arrange delivery when needed. Provide a current phone number and ensure the destination can accommodate curbside delivery.

If an incorrect address, missed appointment, or access issue prevents delivery, contact us. We will explain the available options and disclose any proposed additional service charges before you authorize them.

Tracking and separate shipments

We email shipping confirmation and available tracking information when supplied by our fulfillment partner. A shipping label may be created before the carrier receives your package.

Orders may ship from multiple US warehouses, arrive on different dates, or contain multiple boxes. Separate shipments do not increase the standard shipping charge described above.

Our fulfillment partners select the appropriate carrier, which may include FedEx, UPS, USPS, DHL, or another parcel or freight provider. A specific carrier is not guaranteed unless expressly stated for your order.

Address corrections and cancellations

Check your shipping address before placing your order. For a correction or cancellation request, email info@houseofzazla.com promptly with your order number.

Orders may be cancelled only before fulfillment begins. Once fulfillment has begun, we do not accept cancellation requests, and address changes cannot be guaranteed. Shipped orders are handled under our Return and Refund Policy, including its eligibility requirements and exclusions. Rights relating to shipment delays or applicable law remain unaffected.

Delays and unavailable items

If we learn that we cannot ship within the promised timeframe, or within the timeframe required by applicable law when none was stated, we will notify you and explain your options to accept a revised shipment estimate or cancel for a prompt refund. We will obtain your consent where required. If required consent is not obtained, we will cancel and promptly refund the affected unshipped merchandise, including applicable taxes and associated shipping charges.

These rights are separate from our usual cancellation window. If a shipped order appears delayed or lost, contact us so we can investigate with the supplier and carrier.

Damaged or missing deliveries

Inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact us promptly with your order number, a description, and photographs of the item and packaging where applicable. Keep the packaging while we review the issue.

For freight deliveries, note visible damage on the delivery receipt where possible. Signing a receipt does not, by itself, prevent you from reporting concealed damage. If tracking shows delivery but you cannot locate the shipment, contact us promptly.

We will investigate and arrange an appropriate replacement, refund, or other resolution. You do not need to resolve the matter independently with the supplier or manufacturer.

Returns and taxes

See our Return and Refund Policy at https://houseofzazla.com/policies/refund-policy for the 30-day return window, eligibility, exclusions, and instructions. Returns require authorization; return destinations vary by product. Do not send items to our business address or the original shipping location without our instructions.

Applicable sales tax is calculated for your order and destination and displayed before you complete your purchase.

Contact us

House of Zazla, operated by Marqeter Group LLC

3111 North Houston Street, Dallas, TX 75219, United States

Email: info@houseofzazla.com

Phone: +1 210-645-5061

Customer service: Monday–Friday, 10 a.m.–4 p.m. Mountain Time