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Shipping policy

Shipping and Delivery Policy

House of Zazla works with multiple suppliers and fulfillment partners to ship products directly to our customers. Shipping arrangements may vary depending on the product, warehouse location, delivery destination, and delivery requirements.

Regardless of which supplier, warehouse, or carrier fulfills your order, House of Zazla remains your point of contact for order questions and delivery assistance.

Where We Ship

We ship to eligible addresses within the contiguous United States.

We do not currently ship to:

  • Alaska

  • Hawaii

  • Puerto Rico or other U.S. territories

  • International destinations

  • P.O. boxes

  • Military APO or FPO addresses

Additional delivery restrictions that apply to a particular product will be disclosed before purchase.

Shipping Costs

Standard shipping rates for eligible parcel products are based on the qualifying merchandise subtotal after discounts and before taxes:

Qualifying merchandise subtotal Standard shipping
$0.00–$39.99 $12.95
$40.00 and over FREE

Products specifically advertised with free standard shipping include that service for eligible destinations.

Some oversized items, large furniture, fixtures, freight shipments, and products fulfilled by certain suppliers may not qualify for free standard shipping. Any applicable shipping charge will be displayed in your cart or during checkout before you complete your purchase.

Additional delivery services, when available, may carry separate charges. These charges will be disclosed before you select or authorize the service.

House of Zazla will not add an undisclosed shipping charge to an accepted order without your agreement.

Order Processing and Estimated Delivery

Products may ship from different warehouses. Delivery timing depends on the product, warehouse availability, shipping method, carrier, and destination.

Our general estimates for products shipping from U.S. warehouses to eligible addresses within the contiguous United States are:

  • Order processing: Approximately 1–2 business days before carrier pickup.

  • Parcel transit: Approximately 4–7 business days after carrier pickup.

  • Freight transit: Approximately 7–19 business days after carrier pickup, including normal delivery-appointment scheduling when required.

Total Estimated Delivery Time

Including processing and transportation, please allow approximately:

  • Parcel orders: 5–9 business days after placing the order.

  • Freight and oversized orders: 8–21 business days after placing the order.

A different delivery estimate may apply to a particular product because of warehouse availability, supplier lead times, destination, or delivery requirements. When a different estimate applies, it will be disclosed on the product page or communicated to you before shipment.

For these estimates, business days are Monday through Friday, excluding federal holidays. Some carriers may deliver on weekends, but weekend delivery is not guaranteed.

Delivery dates and timeframes are estimates and are not guaranteed arrival dates.

Carriers and Delivery Methods

Our fulfillment partners select the carrier and shipping service appropriate for each product and destination.

Carriers may include:

  • FedEx

  • UPS

  • USPS

  • DHL

  • Regional parcel carriers

  • Furniture and freight-delivery providers

A particular carrier is not guaranteed unless it is expressly stated for your order.

Tracking and Shipping Updates

We will send available shipping-confirmation and tracking information to the email address provided with your order once that information is supplied by the fulfillment partner.

Creating a shipping label does not necessarily mean that the carrier has received the shipment. Carrier acceptance scans provide more reliable information about shipment progress.

SMS shipping notifications may also be available if you choose to receive them.

For tracking questions, contact info@houseofzazla.com and include your order number.

Separate Shipments

Orders containing multiple products may:

  • Ship from different warehouses

  • Arrive in separate packages

  • Arrive on different dates

  • Be delivered by different carriers

A single product may also arrive in multiple boxes. A partially delivered order does not necessarily mean that the remaining products or boxes are missing.

Available tracking information will be provided separately for each shipment.

Freight and Large-Item Delivery

Furniture, fixtures, and other oversized products may require freight delivery.

Large-item delivery may require an appointment. When an appointment is required, the freight carrier or delivery partner will contact you using the phone number provided with your order.

Unless expressly stated in the product or delivery-service description, standard freight delivery does not include:

  • Indoor placement

  • Room-of-choice delivery

  • Product assembly

  • Packaging removal

  • White-glove delivery

Please make sure the delivery address and access route can accommodate the product and the delivery service described.

If delivery cannot be completed because of an incorrect address, missed appointment, restricted access, or another customer-controlled issue, we will explain the available redelivery options and any applicable additional charges before another service is authorized.

Shipping Address Changes

Please check your shipping address carefully before placing your order.

To request an address correction, contact info@houseofzazla.com as soon as possible and include:

  • Your order number

  • The original shipping address

  • The requested corrected address

We will contact the supplier or fulfillment partner to determine whether the change can be completed.

Address changes cannot be guaranteed after processing has begun. Once an order has shipped, address changes, carrier redirection, or delivery-service changes may not be available.

Please contact House of Zazla before attempting to arrange an address change directly with the carrier.

Delivery Delays

Delivery timeframes are estimates. Weather, carrier disruptions, holidays, inventory issues, supplier delays, delivery appointments, and access restrictions may affect delivery timing.

If we learn that an order cannot ship within the timeframe provided when you purchased it, we will notify you and provide a revised estimate when available.

We will explain your available options, which may include accepting the revised shipment timeframe or cancelling the affected unshipped merchandise for a prompt refund. We will request your consent when required by applicable law.

If required consent is not received, we will cancel and promptly refund the affected unshipped merchandise, including applicable taxes and associated shipping charges.

If your order has shipped but appears significantly delayed or lost, contact us so we can investigate with the supplier and carrier.

Lost or Missing Shipments

If tracking shows that your order was delivered but you cannot locate it, please:

  1. Check the delivery location and surrounding property.

  2. Ask other household members, neighbors, or building staff whether they accepted it.

  3. Review the tracking information for delivery notes or photographs.

  4. Contact House of Zazla promptly if the shipment still cannot be located.

We will work with the supplier and carrier to investigate the delivery.

Damaged, Defective, or Incorrect Deliveries

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, email info@houseofzazla.com promptly with:

  • Your order number

  • A description of the problem

  • Photographs of the product

  • Photographs of the shipping carton and packaging

  • Photographs of shipping labels when applicable

Please retain the product and its original packaging while the claim is being reviewed.

For freight deliveries, note any visible carton or product damage on the delivery receipt when possible. Signing a delivery receipt does not, by itself, prevent you from reporting concealed damage discovered after opening the package.

House of Zazla will investigate the issue and arrange an appropriate replacement, refund, parts shipment, or other resolution based on the circumstances and applicable law. You are not required to resolve the matter independently with the manufacturer or supplier.

Order Cancellations and Returns

Contact info@houseofzazla.com promptly if you need to request an order cancellation. Cancellation cannot be guaranteed after processing or fulfillment has begun.

Once an order has shipped, it will generally need to be handled through our return process.

Please review our Refund Policy for complete information about:

  • Return eligibility

  • Return-request deadlines

  • Nonreturnable products

  • Damaged or incorrect products

  • Return authorization

  • Return shipping

  • Freight returns

  • Refund processing

Do not send a return to our business address, supplier, or original shipping location unless House of Zazla has provided written authorization and return instructions.

Sales Tax

Applicable sales tax is calculated based on the order and delivery destination. The amount will be displayed before you complete your purchase.

Contact Us

House of Zazla
Operated by Marqeter Group LLC, doing business as House of Zazla
3111 North Houston Street
Dallas, Texas 75219
United States

Email: info@houseofzazla.com
Phone: +1 (210) 645-5061
Customer service hours: Mon–Fri, 9:00 a.m.–6:00 p.m. Mountain Time

Please include your order number when contacting us about an existing purchase.