Refund policy

Return and Refund Policy

Last updated: September 29, 2026

You may request a return within 30 days after delivery. We accept eligible change-of-mind returns and returns of items that arrive damaged, defective, or incorrect. The exclusions below apply to change-of-mind returns.

Return eligibility

For a change-of-mind return, the item must be unused, in its original condition, and include its original packaging, tags, and accessories where applicable. Please provide your order number or proof of purchase.

Assembly alone does not make furniture ineligible for return if it otherwise meets these conditions. Items that arrive damaged, defective, or incorrect are handled under the separate section below.

Exclusions from change of mind returns

The following are not eligible for change-of-mind returns:

• All bedding, whether new, unopened, or opened.

• Personal-care products.

• Custom orders.

• Gift cards.

• Products clearly marked Final Sale before purchase.

Sale and clearance items remain eligible unless they fall into an excluded category or are clearly marked Final Sale before purchase.

For excluded products, we accept returns only when they arrive damaged, defective, or incorrect. Contact us for assistance and handling instructions. These exclusions do not limit rights provided by applicable law.

How to request a return

Email info@houseofzazla.com within 30 days after delivery. Include your order number, the item you wish to return, and the reason for your request.

After authorization, we will provide a prepaid parcel label or coordinate freight pickup, along with the correct return address and packing instructions. Do not send an item back before receiving our instructions or use our business address unless specifically directed.

Free eligible returns

Return shipping is free for approved eligible returns, including eligible change-of-mind returns and approved damaged, defective, or incorrect-item returns. We provide prepaid parcel labels and cover coordinated return freight. There is no restocking fee, and purchasing return protection is not required.

For freight returns, we will provide preparation and pickup instructions. The item must be safely packaged and accessible at its original delivery location unless otherwise arranged. Do not independently book or pay a return carrier.

Damaged defective or incorrect items

Inspect your order on arrival and contact info@houseofzazla.com promptly if there is a problem. Include your order number, a description, and clear photographs of the item and packaging where applicable. Retain the original packaging while we review the claim.

We will review the issue and arrange an appropriate replacement or refund. If a return is required for an approved claim, we will supply a prepaid label or coordinate freight pickup at no cost to you. This assistance also applies to the categories excluded from change-of-mind returns.

Refund amounts and timing

We will notify you after receiving and inspecting your return and confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card provider may require additional time to post the refund.

For an approved return, we refund the amount paid for the returned item and applicable tax. If your order had the $6.95 standard shipping charge, we refund the entire $6.95 even if you return only part of the order. That shipping charge is refunded only once per order; it is not refunded again for later returns from the same order.

Optional delivery-upgrade charges are not refundable, except where applicable law requires otherwise. An order that shipped free has no original shipping charge to refund.

If more than 15 business days have passed since approval and you have not received the refund, contact us.

Exchanges

We do not process direct exchanges. To purchase a different item, request an eligible return and place a separate order. Replacements arranged to resolve a damaged, defective, or incorrect item are handled through our claims process.

Cancellations

Email info@houseofzazla.com with your order number as soon as you wish to cancel. Orders may be cancelled only before fulfillment begins. Once fulfillment begins, we do not accept cancellation requests; shipped orders are subject to this return policy and its exclusions.

Cancellation and refund rights relating to shipment delays or applicable law are unaffected. See our Shipping and Delivery Policy at https://houseofzazla.com/policies/shipping-policy.

Contact us

House of Zazla, operated by Marqeter Group LLC

3111 North Houston Street, Dallas, TX 75219, United States

Email: info@houseofzazla.com

Phone: +1 210-645-5061

Customer service: Monday–Friday, 10 a.m.–4 p.m. Mountain Time