Customer care

We're here to help

Questions about an order, a product, or decorating your space? Our US-based team reads every message and will get back to you personally.

Email us

info@houseofzazla.com

We typically reply within 1 business day.

Support hours

Monday – Friday, 9am – 5pm MT

Where's my order?

Send us a message

Fill out the form and we'll be in touch.

Quick answers

How do I track my order?

You'll get a shipping confirmation email with tracking as soon as your order leaves the warehouse. You can also sign in to your account to see order status anytime.

What's your return policy?

You can find full details on our refund policy page. If you need to start a return, choose "Returns or exchanges" in the form and include your order number.

My item arrived damaged — what should I do?

We're sorry! Send us a message with your order number and a few photos of the damage and packaging, and we'll make it right as quickly as possible.

Do you offer a first-order discount?

Yes — new customers get 10% off any item on their first purchase with code ZAZLA10 at checkout.

Who will answer my message?

A real person on our US-based customer care team — no bots, no outsourced call centers.