Trade Program

Q: How long will it take to receive my order?

Orders generally require approximately 1–2 business days for processing before carrier pickup. After carrier pickup, estimated transit times are: Parcel shipments: Approximately 4–7 business days Freight and oversized shipments: Approximately 7–19 business days, including normal delivery-appointment scheduling when required Including processing, the total estimated delivery time is approximately: Parcel orders: 5–9 business days after ordering Freight and oversized orders: 8–21 business days after ordering Business days are Monday through Friday, excluding federal holidays. Delivery timeframes are estimates and are not guaranteed arrival dates. A different product-specific estimate may apply because of warehouse availability, destination, supplier lead time, or delivery requirements. Next-day and international shipping are not currently offered through our standard checkout.

Q: How do I return a product?

Most eligible products may be submitted for return within 30 days of delivery . All returns must be initiated through our Return Portal and authorized before the product is shipped back. Items returned without authorization may not be accepted. To qualify for a buyer-remorse return, the product must generally be: In the same condition in which it was received Unworn or unused Accompanied by all original tags In its original packaging Accompanied by a receipt or proof of purchase Some products are not eligible for buyer-remorse returns, including custom or personalized products, bedding and certain personal-care items, hazardous materials, gift cards, sale items, and products marked Final Sale or Non-Returnable. Buyer-remorse return shipping is the customer’s responsibility unless eligible Re Return Protection was purchased with the order. Original delivery and upgraded shipping charges are nonrefundable. If your order arrives damaged, defective, incomplete, or incorrect, contact info@houseofzazla.com immediately. These problems are reviewed separately from buyer-remorse returns. Please review our complete Refund Policy before initiating a return.

Join our Trade Program – with exclusive offers and personalized service for interior designers and architects in the premium segment.

Apply now for access to exclusive benefits and discounts

By submitting your application, you agree to our Privacy Policy and Terms & Conditions.

As a member, you receive advantageous discounts on our entire assortment – with no minimum order requirement. You also gain access to over 30+ carefully selected brands from around the world, including exclusive editions and our own Best Buy collection, available only from us.

Partner with House Of Zazla – A Global Concierge for Interior Designers

Members of our Trade Program enjoy exclusive pricing and discounts unavailable elsewhere. These tailored benefits are designed to provide exceptional value, empowering professionals to deliver premium results while maximizing their budget. With access to competitive rates across our extensive portfolio, you gain a distinct advantage for your projects and clients.

Global Logistics Tailored to Your Process

We offer comprehensive global logistics solutions tailored to your projects different needs. These includes:

Multi-brand consolidation
One shipment, one customs process, one delivery

Flexible delivery scheduling
Based on your project timeline or installation window

Tailored freight solutions
Including global forwarding, white glove delivery, or local storage options

Upfront and transparent logistics planning
No hidden fees, no surprises

Ongoing logistics support
From our dedicated trade team

Frequently Asked Questions

Shipping

What locations do you ship to?

We ship to eligible addresses within the contiguous United States.

We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, international destinations, P.O. boxes, or military APO/FPO addresses.

Additional restrictions may apply to certain products, oversized items, or freight deliveries. Any applicable restriction or shipping charge will be disclosed before purchase.

How long will it take to receive my order?

Orders generally require approximately 1–2 business days for processing before carrier pickup.

After carrier pickup, estimated transit times are:

Parcel shipments: Approximately 4–7 business days
Freight and oversized shipments: Approximately 7–19 business days, including normal delivery-appointment scheduling when required

Including processing, the total estimated delivery time is approximately:

Parcel orders: 5–9 business days after ordering
Freight and oversized orders: 8–21 business days after ordering

Business days are Monday through Friday, excluding federal holidays. Delivery timeframes are estimates and are not guaranteed arrival dates. A different product-specific estimate may apply because of warehouse availability, destination, supplier lead time, or delivery requirements.

Next-day and international shipping are not currently offered through our standard checkout.

Returns and Refunds

How do I return a product?

Most eligible products may be submitted for return within 30 days of delivery.

All returns must be initiated through our Return Portal and authorized before the product is shipped back. Items returned without authorization may not be accepted.

To qualify for a buyer-remorse return, the product must generally be:

In the same condition in which it was received
Unworn or unused
Accompanied by all original tags
In its original packaging
Accompanied by a receipt or proof of purchase

Some products are not eligible for buyer-remorse returns, including custom or personalized products, bedding and certain personal-care items, hazardous materials, gift cards, sale items, and products marked Final Sale or Non-Returnable.

Buyer-remorse return shipping is the customer’s responsibility unless eligible Re Return Protection was purchased with the order. Original delivery and upgraded shipping charges are nonrefundable.

If your order arrives damaged, defective, incomplete, or incorrect, contact info@houseofzazla.com immediately. These problems are reviewed separately from buyer-remorse returns.

Please review our complete Refund Policy before initiating a return.

How long will it take to receive my refund?

After we receive and inspect your authorized return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or credit-card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact info@houseofzazla.com.